سياسة الخصوصية

At AVRA, we respect your privacy and handle your personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.


Information We Collect

When you use the AVRA store or place an order, we may collect information necessary to provide our services, including:

  • Your name, phone number, and email address.
  • Shipping and delivery address.
  • Order, purchase, and return information.
  • Communications with Customer Care.
  • Certain technical information relating to your use of the store, such as device, browser, and cookie data.
  • Information necessary to process payments through our payment service providers.

How We Use Your Information

We use your information as necessary to:

  • Process and manage your orders.
  • Arrange shipping and delivery.
  • Process payments and refunds.
  • Communicate with you regarding your orders and Customer Care.
  • Improve the store and customer experience.
  • Protect the store and help prevent fraud.
  • Comply with applicable legal and regulatory requirements.
  • Send marketing communications where permitted, with the ability to unsubscribe where available or required.


Sharing Your Information

We may share necessary information with service providers that help us operate the store and provide our services, including our e-commerce platform, payment providers, shipping and delivery companies, and technical or operational service providers.

We may also disclose information to relevant authorities when required under applicable laws and regulations.

We do not sell your personal data to third parties.


Data Protection and Retention

We take appropriate measures to help protect your personal data and retain it for as long as necessary to provide our services or meet applicable legal and operational requirements.

When the information is no longer required, it will be handled in accordance with applicable legal requirements.


Cookies

The store may use cookies and similar technologies to operate the website, remember preferences, improve the user experience, and measure performance, depending on the services enabled on the store.


Your Rights

Subject to applicable laws and regulations, you may request access to your personal data, obtain a copy of it, correct or update it, or request its deletion where the applicable legal requirements are met.

For any questions or requests relating to your personal data, you can contact us through the Customer Care channels listed on our store.


Policy Updates

  • AVRA reserves the right to update or amend this Privacy Policy when necessary. The updated version will take effect from the date it is published on the store, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.